Frequently Asked Questions
Can you place an order on behalf of me? Couldn’t make it due to bad connection or any other reason.
A1. You can call using our short code 6798 or to +251908888889 | +25111547166 | +25111546345
How do I place an order on Akerabi?
How can I see what’s in my shopping cart?
Go to the primary menu and click the cart icon or click on the menu item that says “Cart”.
How can I remove items from my cart?
After you navigate to the cart page, then click the red cancel icon “x” at the beginning of the item you want to remove.
How will I know that you have received my order?
After you complete your checkout process, you will receive an email from Akerabi with the details of the products you purchase.
What if I need to update my address or other details in my subscription?
Go to “My Account” link in the primary menu and you can make modification to your address and other details in your subscription.
What are your payment options?
We receive your payment upon product delivery or with a bank transfer.
What is your return policy?
We want you to be completely satisfied with your order. If for some reason you wish to return your purchase, you’ll need to call our Customer Service Team on 6798 for further information.
How long after placing my order should I expect to receive my shipment?
All orders are dispatched from our warehouse within 48 hours of the order being placed and it depends on the destination of the order to be delivered.